Return & Refund Policy

🔄 Return Policy

Last Updated: July 2025

At modlilye.shop, your satisfaction is important to us. If you’re not happy with your purchase, we offer a 30-day free return policy for eligible items—with clear hygiene standards for swimwear.

📦 Return Policy Details

Return Window:
Returns are accepted within 30 days of receiving your order.

Item Condition:
Items must be unused, unwashed, and in their original packaging, with hygiene stickers and tags fully intact.

Free Return Shipping:
We cover the cost of return shipping for approved returns — no charge to you.

> ⚠️ Important: Due to hygiene and safety concerns, used or worn swimwear cannot be accepted for return.

📝 How to Return an Item

1. Contact Customer Support
Email us at service@modlilye.shop with your order number and reason for return.

2. Receive Return Authorization
Our team will send you return approval and instructions, including a prepaid return label.

3. Prepare the Package
Place the item(s) in the original packaging, including all tags, hygiene liners, and any documentation.

4. Attach the Label & Ship
Print and attach the return label to your package, and drop it off at the nearest carrier location provided in the instructions.

💳 Refund Process

Inspection:
We inspect all returned items upon arrival.

Approval & Refund:
If your return meets our hygiene standards, a refund will be issued to your original payment method within 3 business days.
(Processing time may vary depending on your bank or payment provider.)

🔁 Exchanges

If you received the wrong size, color, or a damaged item, please contact us for a fast resolution or exchange.
We’re here to help you get the perfect fit.

🚫 Non-Returnable Items

We do not accept returns on:

Worn or washed swimwear

Items without hygiene liners or original tags

Clearance or final-sale items (if marked as such)

These items will be clearly labeled as non-returnable on the product page.

📞 Customer Support

Business Name: Modlilye
Address: 14656 Sylvan St, Van Nuys, CA 91411, United States
Phone: +1 (224) 888‑1170
Email: service@modlilye.shop

🕐 Support Hours

Monday–Friday: 08:00 AM–05:00 PM (PST)
Saturday–Sunday: Closed

🩱 We take hygiene seriously to ensure all customers receive fresh, clean, and safe products.
Thank you for choosing modlilye.shop—your go-to destination for quality swimwear! 🌊